Troubleshooting

We all strive for perfection, but is there such a thing? If you stumble across and issue with your PantryChic Smart Storage System, check here for some troubleshooting suggestions. Still having issues? Let us work through them together. Just email us at: solutionsareus@pantrychic.com and we'll tackle live on the phone.

Error Messages

REPLACE SMARTCANISTER

If the SmartCanisterTM is removed during dispensing, the system will automatically pause dispensing and display this error message. Replace the SmartCanister on the Base Unit and press the SPOON button to continue dispensing. Or press the BACK button to cancel. 

REPLACE BOWL

If the bowl is removed during dispensing, the system will automatically pause dispensing and display this error message. Replace the bowl on the Base Unit scale and press the SPOON button to continue dispensing. Or, press the BACK button to cancel. NOTE: This error message will also appear if you touch the bowl or scale while setting the quantity to dispense.

PLEASE DO NOT TOUCH THE BOWL OR SCALE WHILE SETTING THE QUANTITY AS THIS WILL AFFECT THE TARING PROCESS. 

DISPENSING STOPPED

If the system detects no weight change during the dispensing process, it first attempts to clear a jam in the canister. If it still detects no weight change, the system will automatically pause dispensing and display this error message. There are several possible causes of this error, so check each of the following: 

a. The SmartCanister is empty or low on its ingredient. Refill the SmartCanister with more of the same ingredient and press the SPOON button to continue dispensing. Or, remove the SmartCanister from the base unit, gently move the SmartCanister around to bring the ingredients towards the center auger, reseat the lid and press the SPOON button to continue dispensing. 

b. The SmartCanister lid is not securely attached. Press down on the lid to ensure it is completely closed and the interlock is engaged. For safety, the system will not operate if the lid is loose or missing from a large SmartCanister. Press the SPOON button to continue dispensing. 

c. The SmartCanister is jammed. Try each of the following steps: 

1.Remove the SmartCanister from the Base Unit. Gently shake the canister and reseat it on the Base Unit. Press the SPOON button to continue dispensing. If the error does not clear:

2.Remove the SmartCanister from the base unit and take off the lid. With a spoon or other utensil, gently move ingredients away from the center auger and its lid. Replace the cover and reseat the SmartCanister on the Base Unit. Press the SPOON button to continue dispensing. If the error still does not clear:

3.Remove the SmartCanister from the Base Unit and take off the lid. Manually rotate the center auger and remove ingredient that is causing the jam. Replace the lid and reseat the SmartCanister on the base unit. Press the SPOON button to continue dispensing.